Windows: Troubleshoot Agent Installation
  • 17 Oct 2020
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Windows: Troubleshoot Agent Installation

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Error occurred during the client activation.

Description

win-install-error.png

The install was unable to activate with the server.

Possible Causes

  • Unable to connect to server.
  • Invitation has expired.
  • Invitation is invalid.

Resolution

  • Click Abort to cancel the installation and rollback changes.
  • Click Retry to attempt activation again.
  • Click Ignore to continue installation without activation.
    • Activation can be done manually with fhtools --accept.

SecureCircle icons are not shown on encrypted files.

Resolution

Try unloading the SecureCircle Explorer shell extension:

regsvr32 /u /s "C:\Program Files (x86)\SecureCircle\fhshellext.dll"

And reloading the shell extension:

regsvr32 /s "C:\Program Files (x86)\SecureCircle\fhshellext.dll"

The Explorer process will need to be restarted after each load or unload.

taskkill /f /im explorer.exe
start explorer.exe
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