Windows: Troubleshoot Agent Installation
- Updated On 17 Oct 2020
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Error occurred during the client activation.
Description
The install was unable to activate with the server.
Possible Causes
- Unable to connect to server.
- Invitation has expired.
- Invitation is invalid.
Resolution
- Click Abort to cancel the installation and rollback changes.
- Click Retry to attempt activation again.
- Click Ignore to continue installation without activation.
- Activation can be done manually with fhtools --accept.
SecureCircle icons are not shown on encrypted files.
Resolution
Try unloading the SecureCircle Explorer shell extension:
regsvr32 /u /s "C:\Program Files (x86)\SecureCircle\fhshellext.dll"
And reloading the shell extension:
regsvr32 /s "C:\Program Files (x86)\SecureCircle\fhshellext.dll"
The Explorer process will need to be restarted after each load or unload.
taskkill /f /im explorer.exe
start explorer.exe
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