Windows: Troubleshoot Agent Installation

Error occurred during the client activation.

Description

The install was unable to activate with the server.

Possible Causes

• Unable to connect to server.
• Invitation has expired.
• Invitation is invalid.

Resolution

• Click Abort to cancel the installation and rollback changes.
• Click Retry to attempt activation again.
• Click Ignore to continue installation without activation.
  • Activation can be done manually with fhtools --accept.

SecureCircle icons are not shown on encrypted files.

Resolution

Try unloading the SecureCircle Explorer shell extension:

regsvr32 /u /s "C:\Program Files (x86)\SecureCircle\fhshellext.dll"

And reloading the shell extension:

regsvr32 /s "C:\Program Files (x86)\SecureCircle\fhshellext.dll"

The Explorer process will need to be restarted after each load or unload.

taskkill /f /im explorer.exe
start explorer.exe