OneDrive Sync Issues Workaround
  • 05 Oct 2021
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OneDrive Sync Issues Workaround

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As of version 2.14.5 and lower, this is recommended.

Microsoft OneDrive introduced a feature called "Files on Demand" that moves data inside a file to the cloud while leaving a stub of the file on the local PC. This feature conflicts with SecureCircle's ability to recognize files and may lead to file corruption. We are working on resolving this conflict and plan to have a more graceful solution in place for later versions.

If you are using OneDrive with files that are secured by SecureCircle, it is recommended disabling the "Files on Demand" and "File Collaboration" feature inside OneDrive.

Note: For SecureCircle versions 2.14.6+, you will only need to disable the "File Collaboration" feature.

Please follow these steps to workaround.

  1. Open your OneDrive settings.
    image.png

  2. Disable Files On-Demand by unchecking the box shown below.
    image.png

  3. Disable File collaboration by unchecking the box as shown below.
    image.png

If you have any questions on this process, please let us know.


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